Update on COVID-19

Monday, March 23, 2020

To our dear dental family:

Given the quickly changing situation we are all facing with COVID-19 (coronavirus), we would like to update you regarding new temporary changes at our practice.

Last night, the California Dental Association (CDA), in collaboration with the CDC and the State of California, issued a recommendation to all dental practices within California to “suspend all dental treatment with the exception of life-threatening dental emergencies until further notice.” In an effort to promote effective social distancing, flatten the curve, and prevent potential community spread of COVID-19, we will continue adhering to the CDA guidelines and our office will continue to be temporarily closed for all routine dental care until further notice.

We apologize for the inconvenience and disruption that this temporary closure may cause; however, this tough decision ultimately supports our goal of improving our patients’ overall health. Dr. Philip Kroll and Dr. Stephanie Kroll will still be available and on-call for our patients on an emergency basis, and are reachable on their direct lines at (805) 218-9362 and (805) 701-7640, respectively. Please do not hesitate to reach out to either of them regarding your urgent dental needs during this time. Both doctors are happy to assist you with your needs via phone triage and teledentistry.

Our team will be working diligently to reschedule your appointments promptly once it is advised to do so, and we will likely be opening up additional days and times to facilitate a smooth transition back to our regular schedule. For any questions regarding rescheduling your appointment, our front office team will be available to assist you. Please feel free to call them at (805) 643-7516.

Rest assured that we are closely monitoring changing information from WHO, CDC, California and Ventura County Departments of Public Health, as well as the American Dental Association and California Dental Association. We will update you regarding any potential changes via email, our website, and social media.

Thank you for your understanding and your communication with us. We assure you that we are doing everything possible to protect our patients, our team, and our community. Thank you for allowing us to serve you.

Best in health,
Your dental family at the office of Drs. Philip & Stephanie Kroll